Terms of Service

§1.1(a)Upon successful payment, coldd grants you a limited, non-exclusive, non-transferable, revocable, worldwide Standard Usage Licence for the digital products you purchase, conditional on your ongoing compliance with these Terms.

§1.1(b)This licence permits you to use the digital product within projects that you own and operate, including commercial monetisation under § 1.1(c). Employees and contractors you engage - for example, developers working on your game - may use the product on your behalf for that purpose, provided they do so only as part of your team working on your project, in accordance with § 1.2(b), and do not keep or reuse the product outside it. This licence does not permit using the product on behalf of, for the benefit of, or as a deliverable to a third party as that third party's own product - including freelance, contract, or commissioned work where the finished project belongs to someone else - without a separate agreement. Unauthorised use under this clause is a material breach of this licence, handled under § 4.1.

§1.1(c)Notwithstanding § 1.1(b), you may commercially monetise the product as a standalone experience, game, or integrated component, including via Robux, in-game purchases, or advertising. This applies to the product as delivered or as modified under § 1.3, for your own published projects. Work done on those projects by your employees or contractors under § 1.1(b) counts as your own published use for the purposes of this clause. You may not sell, sublicense, share, or distribute the product, its source files, or derivatives of it.

§1.1(d)Your purchase entitles you to one (1) successful download of a working copy of the digital product per licence purchased. We currently also let you re-download the product from your dashboard while your licence is active, but that ongoing availability is a convenience we provide, not a guarantee - our obligation is to deliver one working copy, and we are not required to supply further copies once you have successfully downloaded it (for example, if you later lose or delete your files). If the copy you download is corrupted, incomplete, or otherwise fails to function as advertised, we will provide a replacement or corrected copy at no additional cost.

§1.2(a)You may not sell, rent, distribute, or share the product, source files, or documentation. This includes uploading assets to public repositories, file-sharing servers, or secondary marketplaces without coldd's prior written authorization.

§1.2(b)You may use the product within a shared team project - including with your own employees and contractors under § 1.1(b) - as long as it stays embedded in that project's workflow. The product must not be extracted, copied, or redistributed as a standalone asset for use outside that project, and a team member's access ends when their involvement in your project ends.

§1.2(c)This licence excludes any right to resell or sublicense the product unless coldd grants a product-specific Resell Licence in writing. If issued, you may sell that specific product under your own storefront, solely per the Resell Licence Terms. This licence applies only to the named product, excluding other versions. A Resell Licence may only be suspended or revoked in accordance with its own breach and termination provisions, not arbitrarily; continued resale after a valid revocation violates § 1.2.

§1.3(a)You may modify, alter, adapt, or slice the digital product's underlying assets for use within any project permitted under this licence, including commercial projects under § 1.1(c), subject to any separate licence terms that apply to third-party materials included in a product (see § 1.4(b)). These modifications are to tailor the asset to your own technical or creative requirements; they do not grant you any additional proprietary rights over the underlying material.

§1.3(b)You may not distribute, share, license, or sell a modified or altered version of the product, its source files, or its individual assets, whether for profit or for free, except as expressly permitted under a separate Resell Licence (see § 4 of the Resell Licence Terms). A permitted modification does not transfer any of coldd's intellectual property to you. Distributing a modified version outside what these Terms or a Resell Licence permit is handled under § 1.4(c) and § 4.

§1.3(c)Modifying a product to suit your project is your own responsibility. We welcome feedback and feature suggestions, but we are under no obligation to build, add, change, customise, or support any feature, content, or variation of a product beyond what is advertised on that product's own page at the time of your purchase. Anything we do choose to add is released at our discretion.

§1.4(a)Your purchase represents the acquisition of a conditional licence to use the digital asset under defined parameters; under no circumstances does it constitute a transfer of ownership, title, or copyright. The transaction grants no proprietary interest, patent rights, or intellectual property claims over the products.

§1.4(b)All intellectual property rights in the portions of the digital products owned by coldd remain with coldd. Products may also contain third-party materials that are subject to their own respective licences or ownership rights. coldd's portions - including its original code, design patterns, and visual elements - are protected under applicable intellectual property law.

§1.4(c)We reserve the right to pursue any remedies available to us under applicable law for unauthorised use, distribution, infringement, or other breaches of these Terms, including injunctive or monetary relief where available.

§1.5(a)You must not decompile, disassemble, or reverse engineer a coldd product, or attempt to derive its source, structure, or underlying methods, and then use what you obtain to extract, reproduce, redistribute, resell, or recreate coldd's work, to circumvent a licence or licence check, or otherwise to harm coldd's intellectual property or commercial interests.

§1.5(b)This clause is not intended to stop you inspecting, understanding, debugging, or adapting a product you have legitimately licensed for use within your own permitted project, and it does not apply to the extent this restriction cannot lawfully be excluded (for example, limited interoperability rights under applicable law).

§2.1(a)Due to the immediate, digital, and intangible nature of digital downloads, which cannot be physically returned or restored to an unaccessed state once delivery has occurred, our commercial policy is that we do not offer voluntary, change-of-mind refunds, credits, charge reversals, or product exchanges for reasons such as a change of mind, user oversight, accidental purchase, technical incompatibility with software or setups that weren't listed as a requirement, or instances where you decide you no longer require the asset after access has been initiated. Nothing in this § 2.1 excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified - see § 2.1(b) and § 2.1(c) below, and our Refund Policy for the full detail.

§2.1(b)If you are a consumer residing within the Commonwealth of Australia, our digital goods come with statutory consumer guarantees that cannot be excluded, restricted, or modified under the Australian Consumer Law (ACL). You remain entitled to choose a refund or a replacement for a major failure, and to compensation for any other reasonably foreseeable loss or damage. As a matter of practice we will normally offer to correct the files or supply a replacement first, since that is usually the fastest resolution - but for a genuine major failure the choice of remedy is yours, and nothing in these Terms requires you to accept, or wait for, a repair before choosing a refund or replacement. A failure is generally major where, for example, a reasonable consumer aware of it wouldn't have bought the product, the product is substantially unfit for the purpose it's commonly used for and can't easily be fixed within a reasonable time, or it doesn't match its description in a way that matters. Where the goods fail to be of acceptable quality but the failure is not major, you are entitled to have them repaired within a reasonable time - in practice, corrected files - before a refund or replacement applies.

§2.1(c)For users outside Australia, we generally evaluate refund requests on a discretionary, case-by-case basis, and generally only where the digital asset is genuinely broken, corrupted, or fundamentally misrepresented in its product description. As a matter of our commercial policy we ask that you contact our support team first and give us a reasonable opportunity to fix the problem before we consider a refund. This describes our general commercial approach outside Australia; it is not a condition on, and does not override, any mandatory consumer protection law that applies to you in your own country of residence.

§3.1(a)We may warn, mute, remove or ban a user from our Discord server or other community spaces for violating our Community Rules or server guidelines. We do not typically take action against a product licence based on Discord or community moderation alone - for example, being banned from Discord for breaking a chat rule does not by itself cause you to lose a product licence you've legitimately purchased - although we reserve the right to do so where applicable, as described in § 3.1(b) below. Product licences are otherwise governed separately, under § 1 and § 4 of these Terms.

§3.1(b)Severe misconduct - such as targeted harassment, malicious defamation, or conduct that independently amounts to a serious or material breach of § 1 or § 4 below, including using our community spaces to facilitate piracy or unauthorised redistribution - can still result in account restrictions and, where it meets the standard in § 4.1, the suspension or termination of the related product licence. It's the underlying conduct that matters, not the fact of a Discord ban on its own. Further community rules are available using the button below.

§3.2(a)If something's gone wrong, we encourage you to contact our support team - by email at support@coldd.dev, using our Contact Form, or through our Discord server - before posting a public review or raising a payment dispute, so we have a genuine opportunity to fix it. This is an invitation, not a precondition: it does not limit your ability to leave an honest review or exercise a legal or consumer right, including a payment dispute, at any time. § 4.1(b) below and our Refund Policy describe the narrow circumstances in which knowingly making a fraudulent or abusive dispute - not simply raising one without contacting us first - can affect your licence.

§3.2(b)When you contact us, please include enough detail for us to investigate - what went wrong, any error messages, and your order number where relevant. We'll make reasonable efforts to investigate and resolve genuine issues promptly; our normal service target is to respond within 2 business days (see our Refund Policy). This is a service commitment, not a waiting period you must observe before exercising any legal or consumer right available to you.

§3.3(a)We welcome honest reviews of our products, including critical ones, and we encourage you to be descriptive - specific feedback helps us understand what to actually improve. A negative opinion about a product - for example, "this product is terrible" - is not, by itself, something we will remove or penalise you for, even where we disagree with it.

§3.3(b)We reserve the right to remove or moderate a review that contains objectively false factual claims (for example, stating a product lacks a feature it demonstrably has), fabricated information, impersonation, spam, coordinated or malicious manipulation, or other content that violates our Community Rules. This clause is aimed at demonstrably false claims and prohibited conduct.

§3.4(a)You are responsible for keeping your account credentials secure and for all activity that takes place under your account. Accounts are personal to you - you may not share, sell, rent, transfer, or assign an account, or the licences attached to it, to anyone else.

§3.4(b)Keeping your account and the licences attached to it under your own control is your responsibility. Activity that takes place under your account is treated as yours unless you tell us promptly that your account or licences have been accessed without your permission. Where unauthorised access happens because you shared, sold, or transferred access, or did not take reasonable care to keep your credentials secure, we may act on any resulting breach of these Terms - including restricting or closing the account and revoking affected licences. If you are a genuine victim of account compromise and report it to us promptly, we will work with you in good faith to secure the account and, where appropriate, restore your access.

§3.4(c)You must give accurate account information (and, where relevant, accurate resell-eligibility information) and keep it current. You may not create an account using someone else's identity, use the Site to break the law, interfere with the Site's operation or security, or attempt to access areas, data, or accounts you are not authorised to access.

§3.4(d)We may suspend or close an account, or restrict access to the Site or particular features, where we reasonably believe these Terms have been breached, where it is needed for security or fraud prevention, or where required by law. We may, at our discretion, give notice and an opportunity to fix the issue first, but we are not required to and may act immediately. Suspending an account does not by itself revoke a product licence you legitimately hold, except as described in § 3.1 and § 4.

§3.4(e)The Site is provided on an "as available" basis. We may change, suspend, or discontinue parts of the Site, and may carry out maintenance or experience downtime, without liability - provided this does not deprive you of a product licence you already hold or a consumer right you are entitled to.

§3.5(a)Our Site and products are not for anyone under 13 years of age. If you are under 13, you may not create an account, make a purchase, or otherwise use our services, including through a parent's or guardian's account.

§3.5(b)To buy from coldd or hold an account, you must also be able to form a legally binding contract where you live. If you are 13 or over but under 18, or under the age of majority in your jurisdiction, you may only use the Site and make purchases with the involvement and consent of a parent or legal guardian. That parent or guardian agrees to these Terms on your behalf, is bound by them together with you, and is responsible for your use of the Site, including any payment made and any breach of these Terms.

§3.5(c)Each time you use the Site or make a purchase, you represent that you meet the requirements of this § 3.5 - that is, that you are old enough to contract, or that a parent or guardian has consented and accepted these Terms for you. If that is not true, your use is a breach of these Terms. The Standard Usage Licence is granted only under, and subject to, these Terms: if the contract formed on purchase is void or is set aside - including because the purchaser was under 18 (or under the age of majority) with no parent or guardian consent - then no licence is or was granted, and you have no right to use, keep, or distribute the product. You cannot rely on your own failure to meet this section to escape these Terms or the Standard Usage Licence while keeping or continuing to use a product: any right you may have to unwind a purchase on the basis of age does not entitle you to retain the product, its files, or any benefit derived from it, and we may revoke the licence and access regardless.

§3.5(d)We may restrict, suspend, or close an account if we reasonably believe the account holder does not meet these requirements. Our sign-in providers (Google, Discord, Roblox) and payment providers set their own minimum ages, which also apply. How we handle personal information relating to children is described in our Privacy Policy.

§3.6(a)Our Privacy Policy sets out what personal information we collect, how we use and share it, where it is stored, and how long we keep it. It forms part of these Terms.

§3.6(b)You can ask us to access, correct, or delete your personal information, or to delete your account, at any time - by emailing support@coldd.dev or using our Contact Form - and you can delete your account yourself from your dashboard. We may need to verify your identity before acting on a request, so we are not disclosing or changing someone else's information. We aim to respond within 30 days as a service target; some jurisdictions set a different statutory timeframe, which we follow where it applies to you.

§3.6(c)Deleting your account ends your licences and your download access. Some records are kept after deletion where the law requires it (for example, transaction records for tax and accounting) or where they are needed to administer and enforce a resell licence and protect people who bought a product from you - these are disassociated from your account where practical. The Privacy Policy sets out exactly what is removed and what is retained, and § 4.2 covers what happens to content you have already published when a licence ends.

§4.1(a)We may suspend or terminate your access to our product repositories and revoke your licence where you breach these Terms of Service, your Standard Usage Licence, or the Resell Licence Terms. We may, at our discretion, give notice and an opportunity to fix the breach first, but we are not required to and may suspend or revoke immediately and without prior warning. This clause does not affect any consumer guarantee that applies to the product itself under § 2.1.

§4.1(b)Where we reasonably suspect that a customer has intentionally initiated a fraudulent or abusive payment dispute - such as claiming a product was never delivered when it was, or repeatedly reversing payment without first raising the issue with our support team - we may suspend or revoke the associated licence and access. This clause targets deliberate misuse of the chargeback process; it does not restrict a customer's legitimate exercise of their rights with their bank or payment provider, including where a dispute is raised because we failed to resolve a genuine issue.

§4.1(c)A breach of any provision of these Terms, your Standard Usage Licence, or the Resell Licence Terms entitles us to revoke any or all of your licences and access, not only the licence connected to the breach. We will generally match our response to the seriousness of the breach, but whole-account revocation is available to us for any breach and is the likely outcome where the breach involves unauthorised distribution, proprietary violations, or reverse engineering (§ 1.5).

§4.2(a)Upon termination or revocation of a licence, the rights granted under that licence cease, and you must stop using, distributing, or making available the licensed product, except to the extent continued use is expressly permitted by these Terms or required by applicable law. Termination does not affect any rights or obligations that accrued before it took effect.

§4.2(b)If a product covered by a revoked licence is used in a published or otherwise active game, experience, or project, you must remove that product, and any derivatives of it, from that game, experience, or project. We decide on a case-by-case basis whether a reasonable period to do so has passed before we take enforcement action. If removal is not straightforward, contact us and we will work out a reasonable approach with you.

§4.2(c)Where a licence has been revoked and you have not removed the product as required by § 4.2(b), your continued use, publication, or distribution of it is unauthorised, and we reserve the right, at our discretion, to take enforcement action - including issuing takedown or DMCA notices, cease and desist demands, and pursuing the remedies described in § 1.4(c).

§4.2(d)This section does not apply where a licence ended for a reason that leaves your copy validly licensed under a different provision - for example, a customer who bought from a reseller before that reseller's resell licence was revoked keeps their own licence (see § 7(b) of the Resell Licence Terms).

§4.3(a)Nothing in § 4.3 or § 4.4 excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law or another applicable consumer protection law - see § 2.1 above and our Refund Policy, neither of which this section overrides.

§4.3(b)Subject to § 4.3(a), and to the maximum extent permitted by applicable law, coldd provides its digital products on an "as is" and "as available" basis, and disclaims all implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

§4.3(c)Subject to § 4.3(a), we do not warrant or guarantee: that a product will remain free of every future issue; that it will keep working where the cause is outside our reasonable control, including changes to third-party software, operating systems, or platforms; or that a product includes any feature or content that was not specifically stated by us in that product's own marketing or feature list.

§4.3(d)Our Roblox digital products are made for use in Roblox Studio and on the Roblox platform. It is your responsibility to have a working Roblox account, Roblox Studio, and the basic knowledge needed to import and use an asset. Subject to § 4.3(a), we are not responsible where you are unable to use a product because of your own setup, environment, or skill level rather than a defect in the product itself.

§4.4(a)Nothing in this clause limits or excludes any liability that cannot be limited or excluded under applicable law - including liability under a consumer guarantee that cannot be excluded, liability for fraud or fraudulent misrepresentation, or liability for death or personal injury caused by negligence. If you are a consumer in Australia, § 2.1(b) continues to apply in full and this clause does not reduce it.

§4.4(b)Subject to § 4.4(a), and to the maximum extent permitted by law, coldd is not liable for any indirect, incidental, special, consequential, or punitive loss, or for any loss of profit, revenue, data, goodwill, or business or economic opportunity, arising out of or in connection with these Terms or your use of a product - whether the claim is framed in contract, tort (including negligence), statute, or otherwise.

§4.4(c)Subject to § 4.4(a), coldd's total aggregate liability arising out of or in connection with these Terms and any given product will not exceed the total amount you paid coldd for that product in the 12 months before the event giving rise to the claim.

§4.4(d)Where coldd is liable for a failure to comply with a consumer guarantee in respect of goods that are not of a kind ordinarily acquired for personal, domestic, or household use, coldd's liability is limited, at its option, to replacing the goods or supplying equivalent goods, or to paying the cost of doing so - except where it would not be fair or reasonable for coldd to rely on that limitation.

§4.5(a)Our products are built for use on third-party platforms (such as Roblox) and alongside third-party services that we do not own or control. We are not responsible for changes, outages, moderation or enforcement decisions, policy or API changes, account restrictions, takedowns, or compatibility issues imposed by those platforms or services.

§4.5(b)For example, we are not responsible if a platform removes, rejects, age-gates, or moderates an asset or a game that uses one of our products, changes its rules or systems in a way that affects a product, or restricts your account on that platform. This does not affect your rights where a product was genuinely defective or misdescribed when it was supplied - see § 2.1 and our Refund Policy.

§5.1(a)These Terms of Service, the Standard Usage Licence, and all transactional relationships arising from your purchases are governed by, interpreted, and construed in accordance with the laws of Tasmania, Australia, without giving effect to any principles regarding conflicts of law, except to the extent that mandatory consumer protection laws applicable to you provide otherwise. Nothing in these Terms prevents a consumer from exercising rights available under the mandatory laws of their country or place of residence.

§5.1(b)These terms are intended to operate consistently with international consumer protection frameworks, including applicable consumer protection laws that apply to transactions with digital consumers in the United States and other jurisdictions.

§5.1(c)Any formal legal action, judicial proceeding, or litigation arising directly or indirectly out of these terms shall be brought exclusively before the courts located in Tasmania, Australia. You hereby irrevocably submit and consent to the personal and exclusive jurisdiction of such courts for the adjudication of any legal disputes.

§6.1(a)coldd may modify, amend, update, or replace these Terms of Service or the Standard Usage Licence at any time, to reflect changes to our business, new products or services, legal requirements, security needs, or marketplace changes. A revised version governs purchases and transactions made after it takes effect.

§6.1(b)Material changes will be communicated through reasonable channels, such as our Discord server announcements, and the effective date at the top of this document will be updated to reflect the date of the revision.

§6.1(c)A revision does not retroactively reduce the rights already granted under a product licence or Resell Licence you hold from a purchase made before that revision took effect - that existing licence continues to be governed by the Terms in force at the time of purchase, except where a change is necessary to comply with the law or is reasonably necessary to address an immediate and material security risk. Continuing to use the Site, or making a new purchase, after a revision takes effect means the revised Terms apply to that ongoing use or new purchase.